Shop Policy & Return Policy

Exchange is on a case by case basis. Merchandise must be returned:

- within 7 days (including the date of purchase) 

- with receipt,

- with pricetag and packaging intact, 

- and returned in its original and new condition.


We reserve the right to decline any returns that do not meet the above requirements.

NOT valid for flowers, candles, fragrance, mist sprays, earrings, sale and discounted goods.


Strictly NO Refunds.


Once Broken Considered Sold. Sorry there is NO exception.

(we charge 40% off retail price.)


Payment methods, Repair & Delivery

Payment modes:

Below $10 purchase - Cash & Nets payment only.

We accept all major credit cards - Visa, Master, American Express.

We also accept Nets, ApplePay, Paynow and e-Nets.



Sorry, at this point, we do not provide delivery service.


We provide repair services for some of the jewellery brands housed at e.e. The repair duration is between 2 week to 2 months depending on the country origin of your jewellery. Please note that there may be charges incurred and we will inform you before we proceed with your repair. Please pop by our shop to allow us to access the type of repair needed or if you have enquiries.


Stationary & English Storybook Donation Drive

We are calling out for pens, pencils, crayons, colour pencils, paper and English Storybooks suitable for ages 4 to 12 years old.


This is an ongoing donation drive with NO dateline.


The children of Anecito Panolino Elementary School in Passi, Iloilo, Philippines, need pencils, pens, crayons and other stationary you would like to give away. The school was hit by Typhoon Yolanda in 2013 and other subsequent natural disasters and has never fully recovered.


Please deposit donations at:
Essential Extra Gift Shop
OUE Downtown Gallery
6A Shenton Way 01-39/40
Singapore 068815


Mon to Fri, 10am to 7pm
Sat, 10am to 5pm
Sun + PH, closed


We will send them to the school. Thank you for your generous donations!

Essential Extra Gift Store

OUE Downtown Gallery

#01- 39/40, 6A Shenton Way 

Singapore 068815

5-minute walk from Exit B, 

Tanjong Pagar MRT Station

7-minite walk from Exit E,

Downtown MRT Station

OUE Downtown Gallery is opposite

UIC Building Bus Stop #03129

Business Hours:

Mon to Fri  :  10am to 7pm

Sat  :  10am to 5pm

Sun + PH  :  Closed

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